Automation, Meet #ChatOps. (What is #ChatOps anyway?)

I’ve spent over 20 years of my career in IT reacting to up-and-coming trends that are meant to “radically transform” the way enterprises do business. My experience has taught me that hype exceeds reality. These trends have merit but are more evolutions—not revolutions—in technology. For example, innovations like virtualization and cloud infrastructure were clearly the future, but took significant time to mature to a point where businesses use them in production at scale.